Service Availability

Last updated: Pending legal configuration

This is a structural legal template. Professional legal review is required before commercial launch. Jurisdiction-specific details, legal entity information, and registered addresses must be confirmed by qualified counsel.

1. Service Status

Y Marine OS aims to provide high availability for the Platform. Current service status and historical uptime information may be available through the Platform.

2. Maintenance Windows

Pending legal configuration: Scheduled maintenance windows and notification procedures must be confirmed before commercial launch.

3. Incident Communication

Pending legal configuration: Incident communication channels and timelines must be documented.

4. Service Level Agreements

Pending legal configuration: SLAs for uptime, response, and resolution are defined per plan tier. Specific SLA terms must be confirmed before commercial launch.

5. Planned Downtime

Planned downtime for maintenance and updates will be communicated in advance where possible. Emergency maintenance may occur without prior notice.

6. Contact

Pending legal configuration: Contact information must be confirmed before commercial launch.